Order Cancellation Policy

1. Order Cancellation Eligibility

At Azurawycklaire (hereinafter referred to as “I”), I understand that customers may need to change or cancel an order after completing a purchase. This policy explains how to request cancellation, how cancellation requests are handled, and when refunds are initiated.

You may request cancellation within 48 hours after placing your order, provided the order has not yet been shipped. I will review the order status before confirming whether cancellation can be completed.

The 48-hour period is my standard cancellation arrangement for orders that have not been shipped. It does not eliminate any cancellation, withdrawal, or refund rights that may apply under the terms of your purchase or applicable consumer protection requirements.

If an order has entered preparation, packing, or carrier processing, I will check whether the shipment can still be stopped. Cancellation may no longer be possible once the order has been handed over to the carrier.

If the order has already shipped, you may still be eligible to request a return, withdrawal, or refund under the applicable Return and Exchange Policy. The shipment status alone does not eliminate any consumer rights that apply to your purchase.

2. How to Request a Cancellation

Please contact me as soon as possible if you wish to cancel an order.

Email: assist@azurawycklaire.com

Phone: +1 (281) 674-3928

Please include the following information so I can locate and review your order:

• Order number.

• Name associated with the purchase.

• Email address or phone number used at checkout.

• A clear statement that you wish to cancel the order.

You do not need to provide a reason for requesting cancellation within the applicable cancellation period.

You may submit your request by email or phone. I recommend using email whenever possible so you have a written record of your request and its submission time.

Submitting a cancellation request does not automatically confirm that the order has been canceled. I will review the current order status and notify you of the outcome. If the order is eligible for cancellation, I will arrange the cancellation and any applicable refund.

3. Cancellation Review and Confirmation

I review cancellation requests according to the order's current fulfillment status and the timing of the request.

If the order has not shipped and remains eligible for cancellation, I will proceed with the cancellation and provide confirmation using the contact details associated with your purchase.

If the order has been packed or shipment arrangements have begun, I will determine whether fulfillment can still be stopped. If the package has already been handed over to the carrier, I may be unable to cancel the shipment directly.

Where cancellation cannot be completed before dispatch, I will explain the available options, including the applicable return or withdrawal process where available.

If I cannot fulfill an order, or if a shipping delay triggers a cancellation or refund obligation under applicable requirements, I will communicate the available options and process any required refund within the applicable deadline. The standard 48-hour cancellation arrangement does not override those obligations.

4. Refund Method and Processing Time

For a confirmed cancellation where a refund is due, I will initiate the refund within 1–3 business days after the cancellation has been confirmed.

Refunds will generally be returned to the original payment method used for the purchase. For credit or debit card payments, including Visa and Mastercard, the refund will be submitted to the corresponding card account.

The 1–3-business-day period refers to the time I take to initiate the refund. It does not guarantee the date the funds will appear in your account, as payment processors and financial institutions may require additional time to complete the transaction.

If a shorter mandatory refund deadline applies, I will follow that deadline instead of the standard processing period stated above.

If you have not received the refund after the expected processing period, please contact assist@azurawycklaire.com with your order number and cancellation confirmation so I can review the transaction.

5. Orders That Have Already Shipped

An order that has already been shipped generally cannot be stopped through the standard cancellation process. However, you may still contact me to discuss the options available for your purchase.

If you no longer wish to keep the item, you may request a return or withdrawal under the applicable Return and Exchange Policy. That policy explains the applicable time limits, return instructions, return shipping costs, inspection process, and refund arrangements.

For eligible withdrawals under the 14-day arrangement described in my Return and Exchange Policy, you must notify me of your decision within the applicable 14-day period after receiving the goods and send the goods back without undue delay, no later than 14 days after communicating your withdrawal.

Where a return concerns damaged, defective, or incorrectly supplied goods, I will review the matter under the applicable product quality and return provisions.

Nothing in this policy is intended to restrict a consumer right that applies to the purchase or to make a valid withdrawal or refund request conditional on the standard 48-hour cancellation period.

6. Orders That Cannot Be Fulfilled or Are Delayed

If I cannot fulfill an order, I will notify you and explain the available options, including cancellation and a refund where applicable.

If an order cannot be shipped within the delivery timeframe represented at checkout or within a timeframe otherwise permitted for the transaction, I will handle the situation in accordance with applicable order-delay and cancellation requirements.

Where customer consent is required for a shipping delay or another change to the agreed fulfillment arrangements, I will request that consent as applicable. If you cancel an order and a refund is due, I will initiate the refund within the applicable required period.

For orders covered by U.S. Federal Trade Commission shipping-order requirements, applicable cancellation and refund deadlines take precedence over my ordinary 1–3-business-day internal refund processing target.

7. Customer Responsibilities

Please provide accurate order details and valid contact information when requesting cancellation. This helps me identify the transaction, check the fulfillment status, and respond to your request.

If you discover an error in your shipping address, contact information, or order selection, please contact me promptly. Changes may be possible before shipment, but they cannot be guaranteed once fulfillment or carrier processing has progressed.

Please retain your cancellation request and any confirmation I provide until the matter has been resolved.

8. Contact Information

For questions about cancellation eligibility, cancellation confirmation, order delays, or refunds, please contact me using the details below.

Address: 4930 Chase Stone Dr, Bacliff, TX 77518, United States

Phone: +1 (281) 674-3928

Email: assist@azurawycklaire.com

Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.

I will review inquiries during customer service hours and provide an update based on the order status and information available.

This Order Cancellation Policy should be read together with the Shipping Policy and Return and Exchange Policy published on my website. If a provision of this policy conflicts with a mandatory consumer protection requirement applicable to the purchase, that requirement will prevail.