Return and Exchange Policy

1. Return Eligibility and Time Limits

At Azurawycklaire (hereinafter referred to as “I”), I aim to make returns, exchanges, refunds, and product-related concerns clear and straightforward. This policy explains my voluntary return arrangements, the process for withdrawing from a purchase where applicable, and the remedies available for damaged, defective, or incorrectly supplied merchandise.

I offer a voluntary return period of 40 days from the date your order is delivered. You may request a return or exchange during this period, subject to the applicable conditions described below.

For eligible purchases covered by the withdrawal commitment in this policy, you may notify me of your decision to withdraw within 14 days after receiving the goods. After sending your withdrawal notice, you must return the goods without undue delay and no later than 14 days after the date you communicate your decision.

The 40-day voluntary return period does not restrict any applicable statutory consumer rights. Where a mandatory consumer protection requirement provides more favorable rights, the applicable requirement will prevail.

Return requests may concern a change of mind, visible damage, a manufacturing defect, a material difference from the product description, an incorrect item, or another issue affecting the order. Return shipping costs and available remedies depend on the reason for the return, the condition of the goods, the information disclosed before purchase, and any applicable consumer rights.

2. Withdrawal Within 14 Days

I offer a 14-day withdrawal arrangement for eligible purchases. To exercise this option, you must send me a clear statement of your decision to withdraw within 14 days after receiving the goods. You do not need to provide a reason.

You may submit your withdrawal notice by email to assist@azurawycklaire.com. You may also contact me by phone at +1 (281) 674-3928, provided your decision to withdraw is communicated clearly. I recommend using email so you have a written record of the notification.

Please include your order number and sufficient information to identify the purchase. You may use the following statement:

If you wish to notify us that you have changed your mind regarding a purchase, you may use the form below. You are not required to use this form if you choose to provide such notification through another clear method, such as via email.

To: Azurawycklaire

Email: assist@azurawycklaire.com

I hereby declare that I wish to exercise my right of withdrawal regarding the purchase of the following item(s):

Order Number: ____________________

Item(s): ____________________

Date of Order: ____________________

Date of Receipt: ____________________

Customer Name: ____________________

Customer Address: ____________________

Customer Email Address: ____________________

Date of Notification: ____________________

Customer Signature (if submitting a paper copy of this form): ____________________

You may complete this form and send it to assist@azurawycklaire.com. Please retain a copy of your correspondence for your records.

Once you have submitted your notice of withdrawal, the item(s) must be returned within 14 days of that notification, without undue delay.

After notifying me of your decision, you must send the goods back without undue delay and no later than 14 days after the date you communicated your withdrawal. Please follow the return instructions provided for your order and retain the shipping receipt or other evidence of dispatch.

For an eligible withdrawal, I will reimburse the payments covered by the applicable withdrawal arrangement, including the original standard delivery charge where required by the terms applicable to the purchase. Additional charges resulting from your choice of a more expensive delivery method will not be reimbursed where exclusion of those additional charges is permitted.

I will initiate the reimbursement within 14 days after receiving your withdrawal notice, subject to any permitted right to withhold reimbursement until I receive the returned goods or you provide evidence that you have sent them back, whichever occurs first. The customer, rather than the seller, is responsible for providing any evidence of return shipment relied upon under this provision.

Refunds will be made using the original payment method unless you expressly agree otherwise. No refund processing fee will be charged.

For change-of-mind withdrawals, the customer is responsible for the direct return shipping cost when that responsibility has been disclosed before purchase and the applicable terms permit it. For furniture that cannot reasonably be returned by ordinary mail, the estimated return cost or a reasonable calculation method must be presented on the relevant product page or otherwise made available clearly before checkout.

This 14-day withdrawal arrangement is separate from the voluntary 40-day return period and the product quality commitments described in this policy.

3. Product Quality and Two-Year Responsibility Period

I provide a two-year product quality responsibility commitment beginning on the date the goods are delivered. During this period, you may contact me regarding manufacturing defects, damage attributable to the supplied goods, material discrepancies from the agreed product description, or other qualifying product conformity concerns.

This two-year commitment describes my stated customer service and product quality policy. It does not replace or reduce any mandatory consumer rights that may apply to your purchase, and it does not mean that every instance of wear, accidental damage, or improper use qualifies for a remedy.

If you identify a qualifying issue, please contact assist@azurawycklaire.com and provide your order number, a description of the problem, and photographs or videos where reasonably available.

I will acknowledge and respond to complaints within 1–3 business days. I will aim to provide a substantive resolution as promptly as possible and, where further investigation is necessary, provide an update within 14 calendar days of receiving the complaint. If an applicable mandatory response deadline is shorter, that deadline will take precedence.

Depending on the circumstances, the available resolution may include repair, replacement, reimbursement of necessary qualifying costs, a price adjustment, or a refund. Where applicable consumer protection requirements prescribe a particular remedy or sequence of remedies, I will follow those requirements.

When a qualifying defect or failure to conform to the agreed description is established, I will cover the necessary return shipping, repair, or replacement costs to the extent required by this policy or applicable consumer protection requirements.

The two-year period described here is separate from the 40-day voluntary return period. Expiration of the voluntary return window does not, by itself, end the stated two-year product quality commitment or any longer rights available under applicable law.

4. Voluntary Return Procedure

For voluntary returns that are not being handled as a withdrawal or a qualifying product quality claim, please follow the steps below.

Step 1: Submit Your Request

Contact me using one of the following channels:

Email: assist@azurawycklaire.com

Phone: +1 (281) 674-3928

Please provide your order number, purchase confirmation, the reason for the return, and photographs or videos if they help explain the condition of the item.

For ordinary voluntary returns, this information helps me identify the order and determine the appropriate return arrangements. You are not required to provide a reason to exercise an eligible 14-day withdrawal option.

Step 2: Receive Return Instructions

I will acknowledge and respond to complaints within 1–3 business days. If additional review is necessary, I will explain the next steps and request any reasonably necessary information.

For an eligible voluntary return, I will provide the return instructions, designated return address, and relevant shipping information after reviewing the request.

Please wait for the return instructions before sending an item under the voluntary return procedure. This does not extend or override the 14-day deadline for dispatching goods after a withdrawal notice.

Step 3: Return the Item

The designated return address is:

4930 Chase Stone Dr, Bacliff, TX 77518, United States

Please package the item securely and retain the shipping receipt and tracking information until the return has been completed.

A prepaid return label is not automatically included with every order. For an ordinary change-of-mind return, the customer is responsible for the disclosed direct return shipping cost where permitted. For a qualifying product defect or incorrect item, I will cover the necessary return shipping costs as required by this policy and applicable consumer protection requirements.

For bulky furniture that cannot reasonably be returned through ordinary parcel services, consult the advance return-cost disclosure on the product page before purchasing. The applicable estimated cost and conditions must be available before the order is submitted, rather than being provided for the first time after a return request.

Step 4: Inspection and Refund

Once the returned item has arrived, I will inspect its condition and confirm whether it meets the requirements for the requested voluntary return.

For an eligible voluntary return, I will initiate the refund within 1–3 business days after the returned goods have been received, inspected, and accepted.

If the inspection identifies a material discrepancy between the item's condition and the stated reason for the return, I will explain the findings and communicate the next steps. This review will not be used to restrict a valid withdrawal right or a remedy available for qualifying defective or nonconforming goods.

The 1–3-business-day refund initiation period for accepted voluntary returns is separate from the reimbursement deadline applicable to a valid withdrawal or any other mandatory refund requirement.

5. Exchange Procedure

I accept exchange requests for eligible items within the voluntary 40-day return period, subject to product availability and the terms below. Statutory or other applicable rights concerning defective or incorrectly supplied items remain unaffected.

Step 1: Contact Me

Email: assist@azurawycklaire.com

Phone: +1 (281) 674-3928

Provide your order number, purchase confirmation, the reason for the exchange, and the preferred replacement option. If the item is damaged, defective, or different from the item ordered, include relevant photographs or videos where available.

Step 2: Request Review

I will acknowledge and respond to complaints within 1–3 business days. I will review the exchange request and confirm whether a suitable replacement is available.

Where an exchange is requested as a remedy for a qualifying product defect or incorrect shipment, I will handle the request in accordance with the applicable product quality commitments and consumer rights.

Step 3: Return the Original Item

Send the original item to the designated return address after receiving the applicable return instructions:

4930 Chase Stone Dr, Bacliff, TX 77518, United States

For ordinary voluntary exchanges, the customer is responsible for the disclosed return shipping cost where permitted. Where the exchange is necessary to remedy a qualifying defect or incorrect shipment, I will cover the necessary costs as required.

Please retain the shipping receipt and tracking information until the exchange has been completed.

Step 4: Replacement Shipment

After the returned item has been received and the exchange has been approved, I will generally arrange dispatch of the replacement within 1–3 business days, subject to availability.

If the requested replacement is unavailable, I will contact you to discuss an appropriate alternative. Any refund or other remedy required under the applicable terms or consumer protection requirements will remain available.

Please refer to the Shipping Policy for the applicable shipping arrangements and estimated transit times.

6. Return Shipping Costs and Advance Disclosure for Bulky Furniture

The responsibility for return shipping depends on the reason for the return, the type of product, the information provided before purchase, and the consumer rights applicable to the transaction.

For ordinary change-of-mind returns and voluntary exchanges, the customer is responsible for the direct return shipping cost where this responsibility has been disclosed before purchase and is permitted by the applicable terms.

For items that arrive damaged, are materially different from the order, or have a qualifying defect, I will cover the necessary return shipping costs when required by this policy or applicable consumer protection requirements.

Large Furniture That Cannot Reasonably Be Returned by Ordinary Mail

Before checkout, the relevant product page must display a reasonable estimated return shipping cost for bulky furniture that cannot reasonably be returned by ordinary mail. The disclosure must identify the circumstances in which the estimate applies and must not leave the customer to discover the expected cost only after submitting a return request.

The estimate should be based on the actual shipping arrangements available for the relevant product and should take account of:

The product's packaged dimensions and total shipping weight.
The number of packages included in the shipment.
The customer's pickup ZIP code or applicable pickup area.
The designated return destination or return warehouse.
Whether collection from the customer's address is required.
Any necessary handling or oversized-item surcharges included in the quoted service.

The estimate must be reasonable for the stated product and delivery area. If the actual return cost varies by location or product configuration, the product page must clearly display the applicable range or the relevant cost for each covered category, together with the conditions used to determine the amount.

The following disclosure format illustrates the information that must be presented before purchase. The actual amounts must be completed using verified carrier or freight-service quotations for the products sold.

Furniture Return Category | Estimated Return Shipping Cost (per item) | Applicable Criteria
Small Furniture (eligible for standard parcel service) | $25–$60 | Compact items that meet parcel carrier size and weight limits
Medium Furniture (requires oversized parcel service or special handling) | $60–$150 | Items that exceed standard parcel dimensions or require additional handling
Large Furniture (requires freight carrier pickup) | $150–$400 | Bulky items (requiring scheduled pickup, freight shipping, or specialized receiving services)
Oversized or Overweight Furniture (requires specialized freight) | $400–$800 | Exceptionally large, heavy, or difficult-to-handle items requiring dedicated equipment or special arrangements

These figures are estimates per item and do not represent fixed prices for all items within a given category. The actual cost will be determined based on the item’s packaged dimensions, shipping weight, pickup requirements, and the specific shipping route.

Where an exact amount cannot reasonably be quoted before checkout, I will provide a reasonable calculation method before the order is placed. The method must explain the relevant pricing factors and allow the customer to estimate the potential cost without needing to submit a return request.

I will not rely solely on a statement that return costs will be quoted later. If a particular item or delivery area requires a different estimate, the relevant disclosure must be updated before the customer purchases that item.

No customer will be charged for return shipping where I am required to bear the cost under this policy or applicable consumer protection requirements.

7. Refund Method and Processing Deadlines

Refunds will generally be returned to the original payment method. For credit or debit card purchases, the refund will be submitted to the corresponding card account. The time required for the funds to appear depends on the payment provider and the financial institution.

The following processing periods apply:

Accepted voluntary returns: I will initiate the refund within 1–3 business days after the returned item has been received, inspected, and accepted.
Confirmed order cancellations before shipment: I will initiate the refund within 1–3 business days after the cancellation has been confirmed, provided the refund is due and no mandatory deadline requires earlier action.
Valid 14-day withdrawal requests: I will initiate reimbursement within the applicable withdrawal period, subject to any permitted right to withhold reimbursement until the goods have been received or the customer has provided evidence of return shipment, whichever occurs first.
Qualifying product defects or incorrect shipments: I will initiate any refund due within the applicable policy or mandatory consumer protection deadline after the relevant remedy has been established.

The 1–3-business-day periods above describe when I initiate the refund, not when the funds will necessarily appear in the customer's account. Payment processors and financial institutions may require additional time to complete the transaction.

If a refund has not appeared after the expected processing period, contact assist@azurawycklaire.com with your order number so I can review the transaction.

Where a cancellation or refund is required because merchandise cannot be shipped within the applicable promised or permitted period, I will follow the applicable order-cancellation and refund requirements. The internal 1–3-business-day processing target does not extend a shorter mandatory deadline.

8. Order Cancellation and Return Responsibilities

If you wish to cancel an order before shipment, contact me as soon as possible at assist@azurawycklaire.com or +1 (281) 674-3928.

I will review the order status and confirm whether cancellation can be completed before dispatch. If the order has already been shipped, the available options will depend on the shipment status and the withdrawal and return terms applicable to the purchase.

For a confirmed cancellation before shipment where a refund is due, I will initiate the refund within 1–3 business days, subject to any shorter mandatory deadline.

For voluntary returns and exchanges, please provide accurate order information and follow the applicable return instructions. Retain your shipping receipt and tracking details until the matter has been resolved.

If a returned item arrives in a condition materially different from that described in a voluntary return request, I will review the circumstances and explain the findings before deciding on the appropriate next step. This process does not remove any applicable rights concerning withdrawal, defective goods, incorrect items, or other qualifying claims.

If a return shipment is delayed, damaged, or lost, please contact me with the tracking number and available supporting information. I will review the available records and communicate the next steps.

9. Complaint Handling and Contact Information

For questions about returns, exchanges, refunds, damaged products, product quality, or order cancellations, please contact me using the following details.

Business Name: Azurawycklaire

Address: 4930 Chase Stone Dr, Bacliff, TX 77518, United States

Phone: +1 (281) 674-3928

Email: assist@azurawycklaire.com

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.

I aim to acknowledge and respond to complaints within 1–3 business days. Where additional investigation is necessary, I will provide an update and aim to deliver a substantive response within 14 calendar days of receiving the complaint. Any shorter mandatory response deadline that applies to the transaction will take precedence.

When contacting me, please include your order number, a description of the issue, and supporting information where available. This will help me identify the transaction and assess the appropriate resolution.

This Return and Exchange Policy should be read together with the Shipping Policy, Order Cancellation Policy, and other applicable purchase terms published on my website. Nothing in this policy is intended to waive or restrict any consumer rights that cannot lawfully be excluded.